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FAQ

Who do I contact with questions?

Please email: info@kitchentools4you.com

 

When do you process my order?

In most cases we ship the day of purchase. If you place your order after 1pm CST or on the weekend, your order will ship the next business day.

Where are you located?

We are located in the north of Germany, in Hamburg.
 

When will I get my order?

Each order is unique, as a result the processing time depends on several things; the type of order, when you placed it, country etc. Keep in mind that once order is made you cannot make any changes.

 

However, here’s what you can expect from shipping:*

 

UK 7-15 Business Days

 

EU 7-15 Business Days

 

US 7-15 Business Days

 

South America 10-15 Business Days estimate

 

Asia 10-15 Business Days estimate

 

Africa 10-15 Business Days estimate

 

Australia & New Zealand 10-15 Business Days estimate

*we can't guarantee shipping times because we depend on our shipping partner.

 

What if I receive a defective product?

 

If a product received has manufacturing defects, buyers are entitled to request a product replacement within 14 days of receiving the item. If the case is deemed valid, we will cover related costs to deliver a replacement. Please be aware to send a photo of the damage within 24 hours after delivery to info@kitchentools4you.com, otherwise we can't accept the refund.

 

 

How do I set up a return if I receive a defective product?

 

As we offer a 30-day guarantee on ALL our products we assist you with the product. Our dedicated staff offer customer support 24 Hours a Day, 7 Days a week. Please email info@kitchentools4you.com

If a product was received damaged please follow this instructions:

Returns within the US must be sent within 14 days upon arrival and in original purchase condition - unworn, in original packaging

Returns outside the US must be sent within 14 days upon arrival and in original purchase condition

We won’t refund your original or return postage costs

Please be aware to send a photo of the damage within 24 hours after delivery to info@kitchentools4you.com, otherwise we can't accept the refund.

 

Email us at: info@kitchentools4you.com so we can get started on the return or exchange process.

 

 

What forms of payment are accepted?

We accept PayPal, and the following Credit Cards: Visa, MasterCard, American Express. We are not accepting Discover yet.

 

Privacy Policy

We are GDPR compliant. GDPR came into effect on May 25th 2018, and we at info@kitchentools4you.com are hard at work to ensure that our systems are fully compliant with key data protection principles highlighted in the GDPR.

 

We absolutely do not have an access to your credit card information, and only in situations when transaction is suspicious (attempt to pay with two different credit cards, billing address is different from shipping address), we will require your identification for verification purposes.

Sometimes it is even required to call your billing number to verify that all information on your transaction is correct.

After your payment had been verified, we will destroy your IDs information and will not store them anywhere.

We accept credit card details via email (all credit card details supplied will be destroyed once the payment has been processed).